Shipping policy

SHIPPING POLICY

Last updated: August 2026

Thank you for shopping with NocturneSpine. We are committed to providing a smooth and reliable shipping experience.

ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Please note that processing times may be slightly longer during holidays, product launches, promotional periods, or periods of high order volume.

Once your order has been processed and shipped, you will receive tracking information when available.

SHIPPING TIME

Estimated delivery time is generally:

5–10 business days after processing.

Shipping times are estimates and may vary depending on the destination, shipping carrier, customs procedures, weather conditions, local postal services, or other circumstances outside of our control.

INTERNATIONAL SHIPPING

NocturneSpine ships internationally.

Delivery times may vary depending on the destination country.

International customers are responsible for providing a complete and accurate shipping address at checkout.

Depending on your country, your order may be subject to customs inspections, import duties, taxes, or other fees imposed by local authorities. Any applicable fees are the responsibility of the customer unless otherwise stated at checkout.

TRACKING INFORMATION

Once your order has shipped, tracking information will be provided when available.

Please allow 24–72 hours for tracking information to update after receiving your shipping confirmation.

Tracking updates are controlled by the shipping carrier and may occasionally take additional time to appear.

INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for ensuring that all shipping information is accurate before completing their order.

If you notice an error in your shipping address, please contact us immediately at:

nocturnespine@outlook.com

We will do our best to update your information before the order is processed. However, once an order has been shipped, we cannot guarantee that the shipping address can be changed.

NocturneSpine is not responsible for packages that cannot be delivered due to an incorrect or incomplete address provided by the customer.

DELAYED PACKAGES

Occasionally, packages may experience delays due to circumstances outside of our control, including:

Carrier delays
Customs processing
Severe weather
Holidays
High shipping volumes
Local postal service disruptions

If your tracking information has not updated for an extended period, please contact us and we will assist you in investigating the shipment.

LOST PACKAGES

If your package appears to be lost in transit, please contact us at nocturnespine@outlook.com with your order number.

We will review the tracking information and work with the shipping provider to determine the appropriate solution.

DELIVERED BUT NOT RECEIVED

If your tracking information shows that your package has been delivered but you cannot locate it, please:

Check around your property or delivery area.
Ask household members or neighbors if they received the package.
Contact the local shipping carrier for additional delivery information.

If you are still unable to locate your package, contact us at nocturnespine@outlook.com and we will do our best to assist you.

MULTIPLE PACKAGES

In some cases, orders containing multiple products may be shipped separately.

If this happens, you may receive more than one tracking number, and your items may arrive on different days.

ORDER CANCELLATIONS

Orders may only be cancelled before they enter processing or fulfillment.

Once an order has been processed or shipped, we may no longer be able to cancel or modify it.

To request a cancellation, contact: